Privacy Policy

What information we collect

When you contact us through the website, we collect the information you submit through the contact form: your name, email address, phone number (optional), and the content of your message. We do not require account creation, and we do not collect information through hidden tracking. We do not collect Social Security numbers, financial account numbers, or government identification numbers through the website.

How we use your information

The information you submit is used to respond to your inquiry and follow up on what you’ve asked us about. We do not sell, rent, or trade your personal information. Beyond the matter you contacted us about, we only use your contact information for marketing or informational outreach when you have separately opted in (see Text messages below).

Text messages (SMS)

When you provide your phone number and opt in — for example, by submitting our first-time homebuyer class registration form and checking the consent box — you agree to receive text messages from Chirino Real Estate. These may include class confirmations, reminders, and related follow-ups, as well as occasional informational and promotional messages about home buying. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, or get help by replying HELP. Consent to receive text messages is not a condition of any purchase or service.

We do not sell, rent, or share your mobile phone number or your text-messaging consent with third parties or affiliates for their own marketing purposes. Mobile opt-in information is used only by Chirino Real Estate to communicate with you.

Contact form data handling

Contact form submissions are delivered to a private inbox monitored by Ana Chirino and her team. We retain the messages for the period needed to follow up on your request and to maintain records consistent with our professional and legal obligations. We do not store contact-form data in third-party customer relationship management systems without your consent.

Vercel Analytics

We use Vercel Web Analytics to understand how visitors find and use the website. Vercel Analytics does not use cookies, does not track users across sites, and does not collect personally identifiable information. Aggregate, anonymous data — page views, referrers, country-level location — is the only information collected. The contact form’s analytics events transmit only the form’s intent category (e.g., "buyer", "seller", "investor"); your name, email, phone, and message content are never sent to Vercel Analytics.

Meta (Facebook) advertising

We use the Meta (Facebook) Pixel on this website for advertising and audience-building. The pixel sets tracking and advertising cookies in your browser and records that you visited the site. When you submit the contact form, the lead capture form, or a class registration form, we also send your email address and phone number to Meta, encoded (hashed) so Meta cannot read them directly, so we can measure how our ads perform and show relevant ads to you and to similar audiences. This is separate from Vercel Analytics described above. You can limit how this data is used for ads through your Meta account’s ad preferences or your browser’s cookie controls.

Your rights

You may request that we delete the contact information you have submitted, or that we provide a summary of what we have on file for you, by emailing realtor@chirinore.com. We will respond within a reasonable time period.

Changes to this policy

We may update this privacy policy from time to time. The most recent version will always be posted on this page.

Contact

If you have questions about this privacy policy, you may reach us at realtor@chirinore.com.